Help Desk Authority (formerly BridgeTrak)8.1 - Download
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Publisher Description
Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
About Help Desk Authority (formerly BridgeTrak)
This Helpdesk & Remote PC program is available in English. It was last updated on 29 September, 2026. Help Desk Authority (formerly BridgeTrak) is compatible with the following operating systems: Windows.
The company that develops Help Desk Authority (formerly BridgeTrak) is ScriptLogic Corporation. The latest version released by its developer is 8.1.
The download we have available for Help Desk Authority (formerly BridgeTrak) has a file size of 57.7 MB. Just click the green Download button above to start the downloading process. The program is listed on our website since 2009-05-28 and was downloaded 0 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. Your antivirus may detect the Help Desk Authority (formerly BridgeTrak) as malware if the download link is broken.
How to install Help Desk Authority (formerly BridgeTrak) on your Windows device:
- Click on the Download button on our website. This will start the download from the website of the developer.
- Once the Help Desk Authority (formerly BridgeTrak) is downloaded click on it to start the setup process (assuming you are on a desktop computer).
- When the installation is finished you should be able to see and run the program.
Program Details
System requirements
Download information
Pricing
Version History
version 8.1 Build 221
posted on 2009-05-28
Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic''s desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority''s asset feature. Updated dashboard, etc
version 7.0 Build 167
posted on 2008-01-04
Build 167 offers a number of product fixes including asset search and permisisons, knowledgebase calander, and more
Disclaimer
External Download
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