Comprehensive trouble ticket tracking software for IT and/or customer support desks. User friendly interface,customizable screens and fields, knowledgebase, reporting, robust query, and modules for Asset Management, issue...
Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
Previous Versions
Here you can find the changelog of Help Desk Authority (formerly BridgeTrak) since it was posted on our website on 2015-04-25 03:00:00.
The latest version is 8.1 and it was updated on 2024-04-22 18:30:27. See below the changes in each version.
Help Desk Authority (formerly BridgeTrak) version 8.1 Build 221
Updated At: 2009-05-28
Changes: Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic''s desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority''s asset feature. Updated dashboard, etc
Help Desk Authority (formerly BridgeTrak) version 7.0 Build 167
Updated At: 2008-01-04
Changes: Build 167 offers a number of product fixes including asset search and permisisons, knowledgebase calander, and more
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